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IT Analytics Can Drive IT Success

IT Analytics is the monitoring and management of information surrounding the operations of the IT function of the organization. Sometimes this is called IT Operations Analysis (ITOA). The Dresner Advisory Research Insights for IT Analytics is derived from the Market Study on the same topic. Dresner Advisory tracks technology and business attributes of the IT organization and conducts analysis of its operations.

Executive Summary

1. IT Analytics is highly important: 93 percent of respondents score IT Analytics as “critical,” “very important,” or “important.”

2. Most industries show broad consensus on such importance, yet Telecommunications scores are higher and Retail scores are lower.

3. Many organizations (38 percent) use a dedicated third-party application, designed specifically for IT Analytics.

4. Operations Management is most critical in larger organizations.

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