«  Return to all blog entries

Governance Resonates With Users, Improves BI

Dresner Advisory Services’ 2019 Self-Service Business Intelligence Market Study finds that the governance of users and content creation reached peak sentiment as “very important” drivers of self-service and business intelligence (BI) in 2019. This finding supports our view that user and content governance need to be executed authoritatively as unique organizational goals that draw context from and align with top-level compliance and risk-management efforts.

User and content governance include but also go beyond the traditional administrative checkboxes for access and "CRUD" permissions to create, read, update, and delete information. Although this report does not delve into the details of data governance, user and content governance are likewise based on evolutions in the risk, compliance, and data quality movements that include processes and policies for measurement and review. These controls are intended to limit and direct user behavior in the collaborative environment, driving greater consistency and management into the process. Even though user controls have long been regarded as important, particularly in regulated industries, they gather additional significance in an era of distributed and multi-level contracted workplaces and organizations.

Executive Summary

1. More than 95 percent of respondents say user and content governance are either “critical,” “very important,” or “important.” Just 1 percent say governing BI content creation and sharing is “not important.”

2. Users have higher interest in user and content governance than collaboration as a whole.

3. Respondents broadly identify with the importance of governing BI content creation, regardless of function. Marketing and sales are likely to find user and content governance very important.

4. Successful collaborative BI occurs through the use of multiple channels of interaction, (e.g., meetings, email, and formal presentations). Governance weighs into most asynchronous and interactive processes.

5. Defined access levels, administration of access, and certification of data are the top user governance feature requirements. Integration with access management, API availability and ability to analyze/audit are the next-most important features. Lineage and impact analysis are less important but useful features.

6. Although every organization faces governance challenges, large organizations and regulated industries including insurance are sector leaders.

7. Tools and services to help manage user and content governance are widely available and more than capable of meeting user demand

More detailed analysis can be found at our Research Community

Signoff ac76b40517b7cc2ba93d8063981d746be69ffc8e8ae97f4cd71e2938514c56aa